We ship to Europe, the United Kingdom, the United States, Australia, Japan, Singapore, China, Thailand and the Middle East. We only deliver to destinations you can select at checkout. We cannot deliver to every address in every country, for example some remote areas.

The shipping cost for your order is shown at checkout before you pay. The total you see at checkout is what you pay, apart from any import charges described below.

Every piece is made to order after you buy, by a print partner near your address. Production time is already included in the delivery times above. We do not offer rush production.

Production starts within hours of your order. Once it has started we generally cannot change or cancel the order, including the address. If you need a change, contact us straight away. We will try, but we cannot promise it is possible.

When your order ships we email you a tracking link. Tracking usually starts to update 24–48 hours after dispatch, once the carrier has scanned the parcel. Carriers include DHL, FedEx and Royal Mail, or a regional carrier, depending on the route.

When the carrier's tracking shows your parcel as delivered to the address you gave at checkout, your order counts as delivered. If tracking says delivered and you have not received it, please check with neighbours, your building reception and any safe place first. Then contact us and we will open a trace with the carrier.

You are responsible for giving a complete and correct address and phone number at checkout. Please check it before you confirm.

Carriers deliver framed prints and canvases to a street address where someone can receive the parcel. PO boxes are not supported for these items.

For China and Japan, carriers require the address in the local language and characters. Please enter it that way.

If a parcel comes back because the address was wrong or incomplete, or because it was refused or not collected, we will contact you. We cannot take responsibility for the cost of sending it again.

Items in one order can be made at different sites and sent separately. Each parcel has its own tracking number and may arrive on a different day.

Most orders are made in or near the country they are delivered to. In that case they normally do not cross a border and no customs charges apply.

Sometimes an order has to be made in a different country, for example to keep it in stock or to meet a delivery date. If your parcel crosses a border, your local customs authority may charge import duty, VAT or other taxes and handling fees. These are set by customs, not by us. They are not included in the price you pay us and the recipient is responsible for paying them. We cannot tell you the amount in advance.

Please do not refuse a parcel because of import charges. Contact us first.

Weather, customs checks, carrier problems, strikes, public holidays, peak seasons such as the run-up to Christmas, and other events outside our control can slow a parcel down. If we learn that your order will be late, we will tell you by email.

If your order has not arrived by the end of the estimated time, check your tracking link, then contact us. We will look into it with the print partner and the carrier.

If your parcel is lost, or your piece arrives damaged or is not what you ordered, contact us. For damage or a wrong item, please email us within 14 days of delivery with photos of the piece and the outer packaging. The sooner you tell us, the faster we can help. This does not take away your legal rights.

What we offer for these cases is set out in our Refund Policy.

This page covers shipping only. Returns, cancellations, refunds and your right to withdraw from a purchase are in our Refund Policy.

To deliver your order we share your name, address, phone number and email with our print partner and the carrier. They may use them only to make and deliver your order. See our Privacy Policy for details.