Frequently asked questions

Choose a design, pick the format and size, then add it to your cart. At checkout you enter your address and pay. A confirmation email arrives right away.

Major credit and debit cards, plus the express options shown at checkout, such as Shop Pay, Apple Pay or Google Pay, depending on your device.

Yes. Checkout runs on Shopify. Your card details are encrypted and are never stored by us.

Orders go to print quickly, so contact us as soon as possible with your order number. Once printing has started, we cannot change or cancel the order.

Check your spam or promotions folder first. If it is not there, contact us with the email address you used at checkout and we will send it again.

Yes. Enter the recipient's name and address as the shipping address at checkout, and the order goes straight to them.

Yes. For hotels, offices, designers or several copies of one print, contact us with the designs, sizes and quantities you need.

Delivery is on us. You see the full price, including any tax, at checkout before you pay.

It depends on where you live and on the format. Our shipping times page lists estimates by country. Framed posters and canvas can take a little longer because they are built to order.

We ship to most countries. Enter your address at checkout to confirm we deliver to you.

At a partner print facility close to your address. Most orders are printed in the same country or region they are delivered to, which keeps delivery short.

When your order ships, you get an email with a tracking link. Tracking can take a day to show its first update.

Most orders are printed in or near your own country, so extra fees are rare. If an order does cross a border, local duties or taxes may apply.

Tracking sometimes pauses between carrier scans. If nothing has changed for several working days, contact us with your order number and we will look into it.

contact us right away. If the order has not shipped yet, we can usually correct it.

contact us as soon as it arrives. Include your order number and a photo of the damage and the packaging. We will send a replacement or a refund.

Send us your order number and a photo of what arrived. We will send the correct print at no extra cost.

Each piece is made to order for you, so returns for a change of mind are limited. Our returns policy explains exactly what we accept.

Once a refund is approved, it goes back to your original payment method. Most banks show it within a few business days.

Tell us what you see and send a photo. If it is a printing fault, we will reprint it.

A 250 gsm (110 lb) matte paper, uncoated, with a natural off-white tone. It is 0.29 mm (11.4 mils) thick.

Yes. It has a pH above 7, so it resists yellowing over time.

No. Only the framed poster includes a frame. The poster with hangers comes with two wooden hangers, and the canvas comes on its own wooden frame.

Two pine wood bars with magnets inside hold the top and bottom of the poster. No pins, no glue and no holes in the paper, so you can swap the print whenever you like.

Choose a frame made for the exact poster size. Sizes are listed in inches in the US and Canada and in centimeters everywhere else, to match standard frames in each region.

Yes. It is FSC-certified or equivalent, which means it comes from responsibly managed forests.

Solid oak or ash from responsibly managed forests. The frame is 20 mm (0.79 in) deep and wide.

The front is shatterproof plexiglass. It is clear like glass, lighter on the wall and much safer to ship.

Yes. A hanging kit is included, so it can go on the wall the day it arrives.

The frame options for each design are shown on its product page.

Framed posters come in 15 sizes.

A cotton and polyester blend, 300 to 350 gsm, stretched over FSC-certified wooden bars.

Slim canvas is 2 cm (0.79 in) deep. Thick canvas is 4 cm (1.57 in) deep.

No. It arrives stretched and ready to hang, with a hanging kit included.

Canvas has a soft woven texture, no reflections and a lighter look. A framed poster shows finer detail on paper, behind plexiglass, with a clean wood border. Both hang straight away.

Posters and posters with hangers come in 29 sizes, canvas in 26 and framed posters in 15. Each product page lists the sizes for that design.

Customers in the US and Canada see sizes in inches. Everyone else sees them in centimeters, to match the standard sizes in each region.

Measure the wall, then mark the size with masking tape to see how it feels in the room. Above a sofa or bed, a print about two thirds the width of the furniture usually looks balanced.

The pattern stays the same. Because sizes have different proportions, the edges may show slightly more or less of the pattern.

Not at the moment. Choose the nearest size, or contact us if you need something special.

Very closely, but not exactly. Every screen shows color a little differently, and matte paper and canvas reflect light more softly than a backlit screen.

An English designer, writer and craftsman who lived from 1834 to 1896. He led the Arts and Crafts movement and is best known for wallpapers and textiles drawn from English plants, flowers and birds.

No. They are new prints made from his designs. The original papers and textiles are held by museums and private collections.

Yes. Morris died in 1896, so his designs are in the public domain and free for anyone to use. Our public domain policy explains the details.

It marks a new design made in the spirit of the Arts and Crafts movement. It is inspired by Morris but is not a copy of one of his patterns.

Some patterns are offered in new colorways. The pattern stays his, the colors are our choice, and they are named in the product title.

No. We are an independent shop with no link to Morris & Co., its owner Sanderson Design Group, the William Morris Society or the William Morris Gallery.

Strawberry Thief from 1883, Willow Bough from 1887, Acanthus from 1875 and Trellis, his first wallpaper, from 1864. Search the shop to see which ones we print.

Dust it with a soft, dry cloth. Never use water or cleaning spray on paper or canvas.

Out of direct sunlight and away from damp walls, radiators and heaters. Strong sun fades any print over time.

It is better not to. Steam and humidity can warp paper and canvas. If you do, choose a framed poster and a well aired spot.

Aim for the center of the print at about 145 to 150 cm (57 to 60 in) from the floor, roughly eye level.

Lay them out on the floor first, then trace each one on paper and tape the sheets to the wall. Leave a gap of 5 to 8 cm (2 to 3 in) between frames.