Every piece is printed, framed or stretched only after you order it, for you. Nothing is kept in stock.

For this reason, once production has started, we do not accept cancellations, exchanges or returns because you changed your mind, chose the wrong size, format or product, or no longer want the item.

This does not apply where the law gives you a right to withdraw (section 13), or where your item is faulty or not as ordered (sections 4 and 14).

You are responsible for choosing the right product. Before you pay, please check:

• Product type. Poster is an unframed print. Ready to Hang is a framed poster with a hanging kit. Canvas is a stretched canvas. Poster with Hanger is a print with a wall hanger. These are separate products with separate prices.
• Size and orientation in the size selector, and the options you selected, such as a frame.
• The artwork shown on the product page. Mockup photos show the design in a sample setting and are for illustration only.

Colours look different on different screens, on paper and on canvas. If you are unsure about anything, contact us before ordering and we will answer before you pay.

Production usually starts within hours of your order. To ask for a cancellation, email us straight away with your order number.

If production has not started, we will cancel the order and refund it in full. If production has started, we cannot cancel it. We cannot promise that a request will arrive in time.

If you are in the EU, EEA or UK, your right to withdraw in section 13 is not affected.

This section applies if your item arrives damaged, defective or misprinted, or is not the product, design or size you ordered according to your order confirmation.

How to report it. Email us within 14 days of delivery. Please send:

• your order number and the name used on the order,
• clear photos of the whole item and of the problem,
• photos of the outer packaging and the shipping label,
• a short description of what is wrong.

We may ask for more photos or a short video. Please keep the item and all packaging until we have replied. If the item is broken or the print is damaged, reporting within 48 hours of delivery helps us deal with it faster.

What we do. We usually reply within one business day. Once we have everything we need, we aim to give you a decision within 5 business days. If your report is accepted, we will, at our choice, either send a replacement free of charge, or refund the price of the affected item and the shipping you paid for it. We may ask you to return the item. If we do, we will pay for the return. A problem with one item does not entitle you to a refund of other items in the same order. We do not offer discount codes or store credit instead of a remedy unless you agree.

Reports after 14 days. We will still look at them, but the remedy in this section is not guaranteed. Your legal rights are not affected (section 14).

The following are normal and are not defects, so they do not entitle you to a remedy under section 4:

• Colour differences. Small variations in colour, tone and ink density between the screen and the print, or between one print run and another.
• Production tolerances. Small differences in print position, trim, size or canvas wrap that are within normal production tolerances.
• Marks in the source artwork. Our pieces are reproduced from source files of historic artwork. Specks, marks, ageing, paper grain or texture that exist in the original artwork appear in every copy, because they are part of the reproduction and not a printing fault.
• Natural material features, such as canvas weave, paper texture, or small variations in the grain or finish of a frame.
• Damage after delivery, wear, fading from sunlight, moisture, or damage caused by hanging, framing or handling the item yourself.
• Personal taste, for example that the piece does not suit your room.

If something looks clearly wrong, such as a completely different colour, smearing, a misprint or a missing part, that is a defect. Report it under section 4. If you would like to see a close-up of a piece before ordering, ask us.

Parcel not arrived. First check your tracking link and wait until the estimated delivery time on our shipping page has ended. If your parcel has still not arrived, email us with your order number within 30 days after the end of that estimated time. We will open an investigation with the carrier. This usually takes 7 to 14 days. If the carrier confirms the parcel is lost, or it cannot be found, we will, at our choice, send a replacement free of charge or refund the order, including the shipping you paid.

Tracking says delivered but you did not receive it. Please check with neighbours, your building reception and any safe place around your address, then contact us and we will trace it with the carrier. When the carrier's record shows that the parcel was delivered to the address you gave at checkout, the order counts as delivered. In that case, unless there is evidence of a carrier error, we cannot issue a refund or replacement. We will still help you to raise the case with the carrier.

Delays. A late parcel is not a lost parcel. Delivery times are estimates. See section 9 for very late orders.

You must give a complete and correct delivery address and phone number at checkout.

If a parcel is returned to the carrier because the address was wrong or incomplete, because the parcel was refused, or because it was not collected within the carrier's holding period, the carrier may destroy it or send it back to us. In these cases we do not issue a refund. We may, at our choice, offer to send the item again if you pay the shipping cost.

Refusing a parcel is not a withdrawal. If you have a right to withdraw, follow section 13.

If your parcel crosses a border, your customs authority can charge import duty, VAT, taxes or handling fees. They are set by customs, are not included in the price you pay us, and are the recipient's responsibility. We do not refund or reimburse them, and refusing or not paying them does not entitle you to a refund. Please contact us before you refuse a parcel.

EU, EEA and UK. We must deliver within 30 days of your order unless we agreed a different time with you. If we have not, tell us in writing and give us a reasonable extra period to deliver. If we still do not deliver, you may cancel the order and we will refund everything you paid.

United States. If we cannot ship within the time we have told you, we will email you. You can accept the delay or cancel the order for a full refund.

Everywhere else. Contact us if your order is much later than the estimate and we will look at your options.

• Refunds go back to the original payment method. We do not refund by cash, bank transfer or to a different card.
• After we approve and process a refund, it usually appears in your account within 3 to 10 business days. The time depends on your bank or card provider.
• You get back what you paid for the affected item and, where this policy says so, the shipping you paid. Import duties and taxes charged by customs are never refunded by us.
• We refund in the currency you paid in. We are not responsible for exchange-rate differences applied by your bank.
• Where an item must be returned to us before a refund, we refund after we receive it or, in the case of a withdrawal, as set out in section 13.
• If you open a dispute with your bank or card provider while we are handling your claim, we may pause our process until it is settled, so that you are not refunded twice.

If something is wrong with your order, please contact us first. We can usually solve delivery and quality problems faster directly than through your bank or card provider.

If a payment dispute or chargeback is opened, we will give your payment provider our records for the order. These can include your order confirmation, the product page and options you selected, the version of this policy and of our shipping policy that applied on the day you ordered, tracking and delivery confirmation, and our messages with you. If we have already refunded or replaced an order, and you also receive a refund through a dispute, we may recover the amount that was paid twice.

We may decline a refund or replacement, cancel an order, or refuse future orders if we reasonably find that a claim is false or misleading, that photos or evidence were altered or belong to another item, that an item claimed as lost or damaged was received in good condition, or that a customer repeatedly makes claims without merit. This does not limit your legal rights.

Your right. If you are a consumer in the EU, the EEA or the UK, you may withdraw from your purchase within 14 days, without giving a reason. Our statement in section 1 that we do not accept change-of-mind returns does not apply to you.

When the 14 days start. On the day you, or a person you name who is not the carrier, receive the goods. If your order comes in several parcels, on the day you receive the last one.

How to withdraw. Email us at studio@williammorrisartprints.com with a clear statement that you withdraw, and your order number. You can use the model form below. Send it before the 14 days end. We will confirm by email that we received it.

Sending the goods back. After you withdraw, we will send you the return address. Send the goods back without undue delay, and within 14 days of telling us that you withdraw. You pay the cost of returning them. Please use a tracked service, pack the item securely, and keep your proof of postage. You are responsible for the goods until we receive them. This matters especially for framed prints and canvases.

Condition. Return the goods unused and, where possible, in their original packaging. If the goods have lost value because you handled them more than was needed to check what they are, we may reduce your refund by that amount.

Your refund. We refund the price of the goods and the cost of the standard delivery you paid when you ordered. We do not refund extra costs that come from choosing a delivery option more expensive than our standard one. We pay the refund within 14 days of receiving the goods back or of receiving your proof that you sent them back, whichever is earlier. We refund to the payment method you used.

UK customers. You have 14 days from receiving the goods to cancel, and a further 14 days after that to send the goods back.

EU and EEA. By law, goods must match their description and be free of faults. You have at least 2 years from delivery to ask for a repair, replacement, price reduction or refund if goods do not conform. If you are entitled to a remedy, we pay the cost of any return.

United Kingdom. Under the Consumer Rights Act 2015, goods must be as described and of satisfactory quality. If they are faulty you can reject them for a refund within 30 days of delivery. After that you are entitled to a repair or replacement, and, if those fail, a price reduction or a final right to reject.

Australia. Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. If there is a major failure, you are entitled to a replacement or refund.

The remedies in section 4 are offered in addition to, not instead of, these rights.

For the United States, Japan, Singapore, China, Thailand and the Middle East, the mandatory consumer protection laws of your country continue to apply. Where the law of your country does not give you a right to return goods bought online, we do not offer one except as stated in this policy.

Japan. This page states the conditions for returns and cancellations. Please read it together with section 1.

We use the details you send us only to handle your claim or withdrawal and to keep records of it. See our Privacy Policy.

We may update this policy. A change applies only to orders placed after the date it is published. It never reduces your legal rights.